1. Establish clear expectations for the job: Clearly define job roles and responsibilities, as well as the qualifications and experience required for the job.
2. Set expectations for customer service: Make sure your staff understand the importance of providing outstanding customer service, and set standards for how customers should be treated.
3. Develop a recruitment process: Create a structured recruitment process which allows you to identify and screen suitable candidates.
4. Train your staff: Develop an effective training program to ensure that all new staff members understand the restaurant’s policies and procedures and can serve customers in a professional manner.
5. Monitor performance: Regularly monitor and evaluate the performance of new staff, providing feedback and support where necessary.
6. Reward and recognize good performance: Motivate staff by recognizing good performance and rewarding staff members who demonstrate excellent customer service.