(888) 598-5075
support@gettipshare.com

Handling customer complaints

By Admin in 4 Apr 2023 | 04:21 pm
Admin

Admin

Staff
Posts: 36
Likes: 6
Member since: 19 Aug 2020
  1. What are some best practices for handling customer complaints and negative reviews about my restaurant, particularly in the era of social media?
4 Apr 2023 | 04:21 pm
0 Likes
Admin

Tippy

Staff
Posts: 36
Likes: 6
Member since: 19 Aug 2020
1. Respond quickly and courteously. It’s important to acknowledge complaints and negative reviews in a timely manner and take ownership of any issues. 2. Don’t take it personally. It’s important to remember that criticism isn’t a reflection of you or your restaurant, it’s a reflection of the customer’s experience. 3. Offer to make it right. Even if you can’t offer a refund, you can offer something else such as a free meal or a discount on the next visit. 4. Apologize. If a customer had a negative experience, apologize and take ownership of the issue. 5. Ask questions. Ask the customer what they would have liked to have seen done differently. This can help you prevent similar issues in the future. 6. Follow-up. Check back in with the customer after the issue has been resolved to ensure that the problem has been addressed.
4 Apr 2023 | 04:21 pm
0 Likes

Report

Please describe about the report short and clearly.

GDPR

When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, that blocking some types of cookies may impact your experience of the site and the services we are able to offer.